FAQ's

FAQ's

Check out our frequently asked questions by our customers at Cosmetics4u

To be able to shop online at Cosmetics4u, you are NOT required to register.

By creating an account this is faster for future orders as the system remembers your address details but as we are not allowed to store your payment details these will need to re-entered every time you order or alternatively you can make a credit/debit card payment during checkout with no account required

Home Page - You can get back to our home page when browsing by clicking on the Cosmetics4u logo at the top of the page.

Navigation - You can navigate to main sections of the site by using the MENU navigation bar at the top on desktop pcs and tablets and by click the MENU button which is top left on mobiles at the at the top of each page, This includes access to , search, help, your shopping cart, your account information and all your favorite shopping departments within Cosmetics4u via the categories menu

View A Product - Simply click on any picture to see an enlarged view and other details including a description, sizes and colours. Then simply select a size, and or colour at which point we will let you know if the item is available or sold out then you can click BUY IT NOW to buy the item if the item is available. 

Search - You can search our site by description, item number, barcode or keyword. 

Order with credit or debit card - You will be asked to pay the balance of the order by any major Credit/Debit Card. The card provided must be registered to the Account holder at the Account holder's address.

Using Gift Cards/eVouchers - You can choose to pay for your order online with Cosmetics4u Gift Cards or eVouchers. This facility allows you to use multiple gift cards/eVouchers to the value of your order placed. You can also choose to pay part of your order value with a gift card/eVoucher and add the remaining order value to your selected payment method. If you pay by credit/debit card, you can pay for your order using a gift card, eVoucher or credit/debit card or a mixture of all three.

Order with PayPal - You will be asked to pay the balance of the order by PayPal. If for any reason the payment has been declined, an immediate message will be displayed on the Ways to Pay page to indicate this. If there are any queries you may need to contact PayPal for further assistance. 

Alternatively you can order by phone by calling 01685 721000 Monday-Saturday 9.00am-5.30pm

Shipping Charges are Per Order and Not Per Product

SIMPLE PRICES = PEACE OF MIND

WE DO NOT STORE YOUR CARD DETAILS SO IF YOU SETUP AN ACCOUNT WITH US PLEASE NOTE YOU WILL NEED TO RE-ENTER YOUR CARD DETAILS ON EACH ORDER

UK Shipping:

Uk: Royal Mail 24 (1-2 Working Day Delivery) = £3.95

Royal Mail 48 (2-3 Working Day Delivery) = FREE

Click N Collect at our Merthyr Tydfil Store = FREE

Royal Mail 24 Tracked (Priority) = £5.95

Royal Mail 48 Tracked (Priority) = £4.95

Uk Mail Next Working Day Delivery = £5.99


International Shipping:

EU  = FREE SHIPPING

Rest of the World= FREE SHIPPING

 

PLEASE NOTE DUE TO AIRLINE RESTRICTIONS ON LIQUIDS & AEROSOLS THESE ITEMS CANNOT BE SHIPPED OUTSIDE OF THE UK - IF YOU TRY TO ORDER THESE THE ORDER WILL AUTOMATICALLY STOP AT THE CHECKOUT UNTIL YOU REMOVE THESE ITEMS

If you are experiencing any problems ordering you can call us on 01685 721000 Monday- Saturday 9.00am-5.30pm or you can e-mail us sales@cosmetics4uonline.co.uk and we will do our best to help you

We have recently made some changes to improve the functionality of the site.

These changes mean that you can no longer access all of the features within your My Account area unless you use a password to sign in.

To sign in with your password click the my account link at the top of the page

Enter the email address registered on your account Enter your password then Click 'Sign In'.

You can pay securely at the checkout pages using Paypal Secure Payments, Bank Transfer or Stripe Secure Credit and Debit Card Payments ( Cards Accepted Visa Credit or Debit Cards, Mastercards, American Express) and you can now pay securely using Apple Pay

100% Safe & Secure with a money back guarantee!

You can track your delivery by clicking on “My Account” found at the top of the website and selecting Track My Order

If you need further help - contact Customer Services Mon-Sat 9.00am-5.30pm on 01685 721000

Cosmetics4u Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.html

You may return most new, unopened items within 30 days of delivery for a full refund (Excluding Gift Cards, Pierced Jewellery and Underwear). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

We want our customers to be happy with their purchases and aim to be fair and accommodating with regards to returns. But some items are non refundable (unless faulty) and these are listed below:

For hygiene reasons, all cosmetics and grooming products that have been opened or used, certain jewellery, (for example pierced earrings), Perfumes and Aftershaves that have been opened or used Gift Cards and Vouchers cannot be returned, or exchanged for cash

We do not refund the original cost of post and packing if goods are returned as unsuitable.

Goods must be returned within 30 days in the original packaging unopened refunds will only be given if this is the case.

Before returning any item(s) please call us Monday to Saturday 9.00am to 5.30pm on 01685 721000 to obtain a GOODS RETURNS NUMBER for returning the item(s).

The GRN must be included with the returned item; without this, we will not be able to process the return. You will be asked if you prefer a refund or an exchange. In addition to this, you will also be asked to confirm your order number, name & address, so please have these ready.

Please return the goods to the address on the top of your receipt/invoice including the Returns Authorisation Number. Any returned items not including such information may well be delayed.

All items will be inspected on their return to our warehouse.

What we will NOT Refund:

1) Items returned without a Goods Return Number.

2) Items returned longer than 30 Calendar days from date of receipt

3) Items that have been Worn / Washed / Torn / Soiled (Signs of Makeup).

4) Items returned without complete undamaged Packaging.

5) Items returned in a Non Resalable condition.

6) Due to hygiene, Contact Lenses, Wigs, Stockings & Tights, Teeth, Eyelashes, Underwear & Cosmetics and Makeup.

7) Merchandise must not be altered in any way including the removal of Labels & Tags.

8) Postage Fees. This includes deliveries that the customer deems 'too late' and is therefore refused by the customer.

9) Costumes that include Tights / Stockings that have been opened & worn.

Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such 'In Dispute' items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such 'In Dispute' items back to you; otherwise they will be destroyed within 90 calendar days from their receipt back to us.

COSTUME EXCHANGES:

Can I exchange my item?

Yes, but you must first contact us as above, within 7 days of receipt to obtain a Goods Return Number. Please include £3.00 to cover the return postage.

FAULTY GOODS:

Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible by calling us Monday to Saturday 9.00am - 5.30pm on 01685 721000 within 30 calendar days from the date of delivery.

May we please ask you to additionally note:

We shall be under no liability in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, misuse or alteration of the ordered goods.

We have been trading as Cosmetics4u for 18 years 

Our store in Merthyr Tydfil has been open for 18 years and we have been selling online for 14 years

The business is operated by Steven, Malcolm and 11 other fantastic team members

Many items on our store have a multi buy discount feature already enabled and this is automatic so no discount codes are required the system will tell you how many you have to buy toqualify for the automatic discounts

If you have a specific quantity you are looking to buy or need more than we have in stock you can contact us via telephone on 01685 721000 Mon-Sat 9.00-5.30pm or you can use the contact us feature or e-mail us at sales@cosmetics4uonline.co.uk and we can give you an instant quote

Our Main Office & Store Address is :

Cosmetics4u 

2a Newmarket Walk

St Tydfil Square Shopping Centre

Merthyr Tydfil

Mid Glamorgan

South Wales

CF47 8EL

Telephone : 01685 721000 Mon-Sat 9.00am-5.30pm

e-mail : sales@cosmetics4uonline.co.uk

Yes you can If you are a credit/debit card customer you can have the option of having your order delivered to the Merthyr Tydfil store if you place your order online at cosmetics4uonline.co.uk. A full card,pay-pal, gift voucher or bank transfer payment will be required and you will need to select 'Click N Collect at our Merthyr Tydfil Store' on the delivery method in the checkout

Once an order has been confirmed to be delivered to the store, you will receive an e-mail confirmation. If we have a mobile telephone number registered to your account, we will send a text message to confirm that the parcel(s) are in store ready for collection. If you register an e-mail address to your account you will also receive an e-mail when your parcel(s) are ready to collect.

Once your Order has been delivered to the store you can collect after 12:30pm and before 5.30pm Mon-Sat.

We will e-mail confirmation to you please bring this with you and please take some form of personal identification when collecting your order from the store, for example:

Personal identification such as a driving licence, utility bill, credit or debit card to prove your identity.

Our Merthyr Tydfil Store is open Monday - Saturday 9.00am - 5.30pm

You can call the store between these times on 01685 721000 and we will be happy to help you!

We ship everything from our Merthyr Tydfil Headquarters within 1 business day if ordered by 2pm (except weekends and Bank holidays).

Our items fit true to size and consistent with most other clothing brands. Please see our size chart link on the product page for sizes.

Customer service hours are Monday - Friday: 9am - 5.30pm Uk Time. Outside these times an answerphone service is available, Please allow up to 24 hours for someone to get back to you. We can be reached by phone at 01685 721000 from the UK or 0044 1685 721000 from outside of the UK

You can also use the Chat icon at the bottom of the page or use the contact us page

Subscribe

Fancy Dress Size Chart
smiffys-adults-costumes-size-chart
Smiffys Childrens Costumes Size Chart